Terms And Conditions

Please note, a standard flat rate delivery fee of R99 is payable, whether you order 1 item or 20 items, delivery fee stays the same, please use our cart system when placing orders.

Delivery takes place within 2 to 4 days working days for MAIN CITIES and 3 to 7 working days for OUTLINING AREAS (30km away from Main Cities) via Courier. Parcels are sent out once payment is received via EFT.  Please note there are NO C.O.D facilities.

For any queries please contact steven@videocity.co.za or 0817237221 whatsapp friendly

Standard Terms and Conditions

1. We reserve the right to cancel any special without notice.

2. If you have any problem don’t hesitate to contact us via email steven@videocity.co.za or 0817237221

3. E-cigarettes, Sprays and liquids are NON- Returnable and NON-refundable!!!

4. Please note all items comes with a 3 month warranty, except items mentioned above.

Refund Policy: Note for returns you will need to email us within 7 days of the delivery date. Please send back the items via the Post Office Counter to Counter ONLY and provide us with the tracking number via email.Once we collect the returned items from the Post Office , we will inspect the item and revert back to you (Replacement or Refund)NB.  Please make sure to return the item in its original box with all the plastic , accessories and packing material. Please note refunds do not apply due to the following :If an item and/or accessories are damaged by accident , misuse , incorrect installation or charging of electronic goods.